article-header

News

First Line Support is Coming Home

News

When a Fairphone owner needs some help, I want the person who answers the call to be the customer’s champion. Someone with an empathetic ear and a passion for Fairphone’s mission. That’s why I’m excited to announce that we’re moving our first line customer support to the place it belongs: in-house, here at the Fairphone headquarters in Amsterdam. And you might know – or be – the perfect person to become a part of this team.

On our journey towards fairer electronics, we’re scaling up our social enterprise. This focus on growth is tied directly to our mission: “by establishing a market for ethical phones, we motivate the entire industry to act more responsibly”. To achieve this, we need to scale both our company and our impact. So, as our company continues to grow and evolve, we’re further professionalizing our operations as well. And moving the first line support in-house is a real milestone towards ensuring meaningful relations with our ever-growing base of customers in Europe.

 Our phone is a platform that can pull together people with different ideas who can contribute to a bigger truth. 

I feel that there’s no better place to play an active part in our company culture than amongst it all, in our Amsterdam HQ. To give you an example, I came to Fairphone five months ago, and during one of my first days on the job, I heard a team member having a heartfelt one-to-one with a customer –  Two genuine people who cared. I want that to be the baseline of every exchange with Fairphone support: an inclusive, cohesive relationship based on our shared mission.

So, here’s where you come in: Are you (or someone you know) passionate about Fairphone’s vision and could you treat a Fairphone customer like a real partner in that mission? We’re seeking people with two years of experience of professional public interaction, who speak at least one European language in addition to English, who share our values and who love the thrill of a dynamic, diverse environment.

 Making an impact across the globe keeps us inspired every day. And the kilos of homemade hummus and other international snacks keep our protein levels up. 

Since becoming a part of this community, there hasn’t been a single work day I haven’t enjoyed and learned something new. I’m in a strong, well-bonded team in a flat hierarchy, with lots of openness to new ideas, positive energy, constructive critique, and a commitment to transparency. The Fairphone story truly is about showing the world that a business can live their values, and thrive.

We’re looking forward to welcoming some new faces to our team. So if you are as excited as we are about customer service and our mission toward a fairer electronics industry, apply now and join us.

Share this post

Related posts See all posts

  • Our 2024 Impact Report is out. Here are the highlights.

    Our 2024 Impact Report is out. Here are the highlights.

    48% reduction in greenhouse gas emissions. 20,000+ people with fairer working conditions. 29 tons of e-waste collected. 69.5% fair and recycled material in our newest product. Our impact work is what makes Fairphone synonymous with sustainable tech. When people ask us what it means to make electronics sustainable, we have A LOT to say and...

    Read more
  • Zero Exposure: This is how we make factories fairer

    Zero Exposure: This is how we make factories fairer

    It’s funny when you think about it. In the 1940s, cigarette companies would actively use doctors in their advertising campaigns, leading to such classics as ‘More doctors smoke Camels’. If you went by the ads, cigarettes were physician-tested and approved. Of course, today, these things won’t fly anymore, thanks to strict regulations in place to...

    Read more

Fairphone Newsletter

Want to stay in the loop with all things Fairphone?

Suscríbete a nuestro newsletter para enviarte noticias sobre nuestros proyectos

Suscríbete a nuestra newsletter y recibe 5€ de descuento en tu próximo pedido.

Enviaremos el €5 de descuento al correo electrónico que haz especificado en el momento del registro. El código de descuento puede ser utilizado en tu próxima compra superior a 75€. Por favor ten en cuenta que nuestro principal idioma de comunicación es el Inglés. Al suscribirte, aceptas que la información que nos envías será procesada de acuerdo a nuestra Política de Privacidad y Términos de uso.Te pedimos tu nombre y dirección de correo electrónico para enviarte nuestro newsletter con noticias sobre nuestros proyectos, puedes darte de baja en cualquier momento si así lo deseas.

Close