Love your phone longer: Tips from our customer support team

Hi, I’m Johnny from Customer Support. A major part my job is being here to help when you have a problem. But my role is about much more than just solving technical glitches — it’s also about helping you understand your phone inside and out so you can make the most of this impressive little device.

[ Editor’s note: If you need help with a problem it is best to check our online troubleshooter for quick answers to common problems. Otherwise, please read on for tips from the team… ]

We hope you and your phone will be together for a long time. To keep your relationship going strong, there are many things you can do to get to know it better, take good care of it, recognize possible issues and maybe even repair it yourself. After all, it is yours to open, and yours to keep. To help you along the way, we’ve picked our top ten ways to keep your old phone going longer or make your new phone last for years to come:

Chris, one of our forum moderators, at the 2017 community event.

Bonus tip: If you can afford it, get your phone insured. A warranty only covers manufacturing defects, but insurance will help you take care of accidents, theft, or all-too-common toilet-related incidents. We don’t have any specific companies we’d like to recommend, but a quick online search or visit to our forum should give you plenty of options.

Help is on its way

Our department is proud to go above and beyond when duty calls. Legend has it that one of our colleagues made a nighttime home delivery of a new screen to a customer whose phone was unusable. We’ve also been known to resurrect a dead phone with all its data intact simply by swapping the customer’s non-standard charger. And to keep our response times in check, we sometimes organize “ticket marathons” during the weekend.

What makes us happiest is transforming anger or frustration into satisfaction. When you’re at your wit’s end, we’re ready to take your call — in English, German, Dutch or French.

But of course, we sincerely hope you never have a problem with your phone in the first place. So we hope these tips will give you peace of mind and help you make the most of your phone. Thank you for being part of the movement, and happy Fairphoning!

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